VoIP provides flexible ways to connect
Before digging into more about the ways to connect users with VoIP system, I would like to discuss about the VoIP services. VoIP or Voice over Internet Protocol is a method of taking analog audio signals, like the kind you hear when you talk on the phone, and turning them into digital data that can be transmitted over the Internet. VoIP is in the market for a while and with its continued growth and higher bandwidth available to end users, it is going to affect the conventional way of placing telephone calls adversely. Many telecom giants have invested heavily in the VoIP and have also started offering its customers with VoIP phone plans. Businesses worldwide are inclining toward VoIP phone systems either in-house or cloud based. There are many Hosted PBX service companies providing SIP based phone services. So, if you have decided to go for a VoIP phone system, there are different ways you can connect your users with this phone system.
VoIP phone system used SIP trunks (Internet based phone lines) to make and receive calls. You can have one single local or toll-free number for your business, each user can be connected by VoIP system via their dedicated extensions. Each extension can be further configured on various devices. For example, extension 1234 can be configured on a deskphone, softphone (PC/Laptop) or a mobile app. Further these devices can be configured to ring either simultaneous or in a sequential manner. VoIP provides you with all such flexibilities to play around with. Depending on business needs users can be equipped with either IP phones (similar to the conventional desk phones but more advanced) or they can have their extension configured on Softphones (Laptop/PC) or on their smartphones via mobile apps.
An IP phones is a desk phone that is connected to your business’s IP network, just like a normal phone but using Ethernet RJ-45 jacks instead of conventional RJ-11. VoIP desk phones are advanced in features backed by the VoIP phone system but they are easier to learn and are very user friendly. It allows businesses to call anyone worldwide at a more affordable price. The more advanced conference phones have built-in displays to allow video calls.
A softphone is a software application hosted on a Laptop/PC or a smartphone that allows users to turn their PCs, laptops, and tablets into high-tech phones to make and receive local and international calls. Softphones let you make or receive calls on your computer or mobile device just like you do on conventional phonesets and speak through a headset with microphone.
While choosing between a deskphone and a softphone there are few things to consider. I have tried to distinguish users based on the mobility and connectivity requirements:
- Single office users: working fixed timings in a single office should go for a deskphone provided mobility and after hours connectivity is not a big concern for them.
- Mobile users: These are the users always on the run like sales people, they should have extensions configured on their desk phones and smartphones
- Executive users: Users that needs 24x 7 connectivity anywhere should also go with softphone, smartphones and deskphone in their offices.
- Tech support/Call-Centre users: Softphones for such users provides a cost-effective and reliable way to make / receive calls.
For Small and medium business that runs on a limited IT budget, investing in IP phones for all users could prove expensive. However, there are leasing options available like the one provided by ExcelLinx VoIP Phone system in Toronto. Softphones could be a better option if you are on a tight budget.
VoIP systems like the one provided by ExcelLinx Communications offers most advanced features like Call-routing which allow calls to be routed to several devices configured under this system. This feature ensures that your clients have 24/7 access to your services.
Voicemail to email is another connectivity feature which allows you to receive recorded audio files of the voicemail messages to your phone. This allows you a connectivity to your phone system even if you are away from your office. Another great advantage is the archival of your voicemail messages in your email for a retrieval at a later date.
For more information about the features of our phone system, I encourage you to call us and check if you qualify for a free 2-weeks no-obligation trial period.
At ExcelLinx Communications premier VoIP based phone system company in Toronto offers various connectivity solutions. Our experts are available to discuss your phone system upgrade projects in Toronto. If you are interested in upgrading your telephony infrastructure, give us a call today at 1-855-547-5500 or visit us at www.excellinx.com for more information about our service portfolio.